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Frequently Asked Questions

Products and Fit

Each style of our leggings are made with materials and dimensions specific to that style. Please check our size chart for more detailed information and visit the customer reveiws section on each product page to see customer feedback on fit.

Products with the Forever Promise will be noted on the individual product page with the Forever Promise Icon below the product description. Please contact our support team if you have any questions.

Our leggings are made of synthetic fabric blends, so avoid high heat when cleaning. Wash with Like colors, tumble dry low. Do NOT bleach, Do NOT Iron, Do NOT dry clean.

It’s very important to us to meet the needs of our customers. If we don’t have your size, please contact us to let us know and sign up for our email list to be notified when additional sizes and styles are available.

You can sign up for our back in stock emails and you will be notified as soon as we restock!

Sign up for our email list to find out about special promotions and product drops. You can sign up here!

Orders and Shipping

Please visit our track order page here.  You will need to enter your order number and email address or phone number to see the status of your order.

If your order has not shipped yet, please contact us here as soon as possible with your desired change or cancellation request. Once an order has been shipped, we are unable to cancel or change an order until it has arrived. Once it has arrived, please visit our returns portal here to process an exchange or return. Please note our exchange and return policylasts 30 days from receipt of your order. is the only place to buy genuine Mello products. To ensure you receive a genuine Mello product, be sure to only purchase from our website.

Shipping within the United States is always free!  Shipping to Canada is $10.

We currently only ship to the United States and Canada.

We ship USPS first class (3-5 days) unless you specifically select expedited shipping. Expedited shipping is not covered under the Forever Promise.

Returns and Exchanges

You can view our return policy here.

To make a return or exchange, please visit our returns portal here and enter your order number and shipping zip code to initiate the return or exchange.

To make a return or exchange, please visit our returns portal here and enter your order number and shipping zip code to initiate the return or exchange. You can find this information on the receipt.

Once you process a return, we will refund your full order amount, minus any shipping fees incurred, to your original payment method. Once the refund has been processed, you will receive an email notification and the funds will be back in your account in 3-5 business days, depending on your financial institution.

Forever Promise

Reducing the amount of synthetic fabrics that end up in landfills is important to us. When Forever Leggings are returned to us, they are stored at our facility until they can be shipped to one of our upcycle or recycle partners.  

Our return for refund policy applies to all products, meaning you can only return products for a full refund within 30 days of purchase in original condition. Forever Leggings that have been worn and are damaged can only be returned for a replacement pair.

Products with a Forever Promise will have ‘Forever’ in the product title. You can also look for the yellow Mello icon on product pages that indicates if a product comes with a Forever Promise.

If you don’t have the order number and shipping zip code for your Forever Leggings, please contact us so we can locate the order and set up an account for you.