| What we accept | We accept Visa, Mastercard, American Express, and Discover, plus Shop Pay, Apple Pay, and Google Pay on supported devices. Afterpay is available on qualifying orders. |
| Coupons | One promo code can be used per order. Some codes apply site-wide, while others are valid only for select products. Certain exclusions may apply, so be sure to check the promo details before checkout. |
| Gift Cards | You can use multiple valid gift cards on a single order, as long as they have an available balance but can’t be redeemed for cash. No expirations. |
| Exchange |
Want a different color or style? Exchange ship free is the fastest fix. We cover everything and send your new clip as soon as we process the swap. Each order is eligible for one free exchange. If you’d like to make further changes after that, please request a refund and place a new order. If the color or style you want is out of stock, we’ll offer you store credit or a refund instead. |
| Store Credit | Full value back, free return shipping, and credit issued the moment your clip arrives. Never expires, redeemable anytime at wearmello.com. |
| Cash Refunds | Prefer a refund to your original payment method? We’ll deduct a $7.95 return shipping fee from your refund. Original shipping costs are non-refundable (except for eligible EU orders), and refunds can only be sent to the original payment method. Once we receive and approve your return, please allow 3–5 business days for processing, plus any additional time required by your bank. |
Note: All prices and transactions are processed in US dollars (USD). If you’re shopping from outside the US, your bank handles the currency conversion at its own rate, so the amount in your local currency may differ and may include a foreign-transaction fee. These conversion differences and fees are set by your bank, not by Mello, and are not refundable.
Still have questions? We’re happy to help!
Reach out to us anytime at help@wearmello.com, and our Mello team will be here to help you get things sorted.
