Frequently asked questions
General
What makes the Mello Cloud Clip different from regular claw clips?
What makes the Mello Cloud Clip different from regular claw clips?
The Cloud Clip is engineered in South Korea with a unique focus on comfort, durability, and performance. Unlike mass-produced clips, it won’t dig, snap, or slip — it just works (and feels amazing).
Will this clip work for my hair type?
Will this clip work for my hair type?
The Cloud Clip is designed to work beautifully across most hair types — from fine to thick, straight to curly. If your hair is extremely long or very voluminous, the current size may feel a bit small for a full updo. That said, we’re actively working on larger sizes to accommodate more styles and textures — stay tuned!
Is the clip comfortable for all-day wear?
Is the clip comfortable for all-day wear?
Absolutely. We spent months perfecting the pressure points to ensure it holds without ever causing tension or headaches. Most users forget they’re even wearing it.
Does it actually stay in place?
Does it actually stay in place?
Yes. The spring strength and tooth alignment were tested across dozens of prototypes to ensure a slip-free hold — even through workouts, long shifts, or humid weather.
What materials is it made from?
What materials is it made from?
Mello clips are made with high-quality, durable materials, engineered specifically to outperform typical plastics. Every component is lead-free and BPA-free, plus they're quality-tested to ensure long-term performance and safety.
Where is the clip made?
Where is the clip made?
Each Cloud Clip is designed and tested in professional design labs in Seoul, South Korea — the same country behind some of the world’s top beauty innovations.
Why does Mello exist? What’s your mission?
Why does Mello exist? What’s your mission?
We created Mello because the claw clip hasn’t evolved in over 30 years — and we felt that needed to change. We believe your accessories should feel as good as they look.
Our mission is to take a comfort-first approach to design, without ever sacrificing functionality — creating thoughtfully engineered essentials that move with you, no matter your hair type or lifestyle.
How long will a clip last?
How long will a clip last?
Mello Cloud Clips are made to outlast the rest. Our CloudFlex™ material is unsnappable and we stress-tested the spring mechanism for over 10,000 uses to make sure it doesn’t wear out like most clips do.
Are you planning to release other products?
Are you planning to release other products?
Yes — we’re just getting started. Mello is a comfort-first brand, and we’re developing more hair tools and accessories that combine modern design with functionality and comfort.
How does the Mello affiliate program work?
How does the Mello affiliate program work?
Once you're accepted into the Mello affiliate program, you’ll receive a unique referral link to share with your audience.
Every time someone makes a purchase through your link, you’ll earn a commission.
There’s no cap on how much you can earn — and we’ll provide you with all the tools and support you need to succeed. Whether you’re a content creator, hairstylist, or just someone who loves our clips, we’d love to have you on board.
Frequently asked questions
Orders
Where can I buy Mello Cloud Clips?
Where can I buy Mello Cloud Clips?
Mello Cloud Clips are currently only available on our website. However, our products are coming soon to Amazon and TikTok Shop soon!
What are my payment options?
What are my payment options?
For payments, we accept all major credit cards! We also offer flexible payments for eligible customers through Shop Pay.
How can I track my order?
How can I track my order?
After your order has been shipped, tracking information will be sent to the email address linked to your order.
Our standard order processing timeframe for orders is 2-5 business days from the payment date.
If you haven’t received your tracking information and it has been over 5 business days, please contact us at help@wearmello.com
I accidentally entered the wrong shipping address. What should I do?
I accidentally entered the wrong shipping address. What should I do?
Simply contact us at help@wearmello.com ASAP with the correct address, and we'll get it fixed right away!
I'm trying to log in to manage my account but it says my email is not found.
I'm trying to log in to manage my account but it says my email is not found.
Please reach out to help@wearmello.com and provide the name and address that may be associated with the account you signed up with. Our customer service team will assist you in resolving this issue promptly.
Can I cancel my order before it has been shipped?
Can I cancel my order before it has been shipped?
We understand that plans can change, and sometimes you might need to adjust your order. If you decide to cancel, please reach out to our customer support team at help@wearmello.com as soon as possible with your order details, and we'll assist you in canceling the order before it's processed and shipped.
What if I received a damaged or defective item?
What if I received a damaged or defective item?
If your clip arrives damaged or has a manufacturing defect, let us know within 30 days and we’ll send you a free replacement or issue a full refund—including return shipping.
Frequently asked questions
Shipping
How long is your order processing time?
How long is your order processing time?
Orders are typically processed within 48 hours.
Please note: Orders placed between July 14–21 will begin processing on July 22 due to our fulfillment center move.
How long does international shipping usually take?
How long does international shipping usually take?
For all customers worldwide—including the US, Canada, and international—delivery typically takes 7–14 business days from the date your order is shipped.
Please note: During peak holiday seasons, shipping may take slightly longer due to increased demand. We always do our best to ensure your Mello order reaches you as quickly as possible.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping for orders totaling US$40 and above for all orders.
What should I do if my order hasn't arrived within the estimated delivery time?
What should I do if my order hasn't arrived within the estimated delivery time?
If your order hasn't arrived within the estimated delivery time, here's what you can do:
- Check Tracking Information: Take a quick look at the tracking details provided for your order to see if there are any updates or delays with the delivery.
- Contact the Carrier: If the tracking information doesn't offer clarity or indicates an issue, don't hesitate to reach out directly to the shipping carrier. They're usually able to provide more insight into the status of your package and can help you out.
Keep in mind that sometimes, unexpected hiccups like weather conditions or logistical challenges can cause occasional delays. It's part of the shipping adventure, but we're here to support you through it!
Can I request a specific delivery date or time window for my order?
Can I request a specific delivery date or time window for my order?
We're unable to accommodate requests for specific delivery dates or time windows at this time. Our standard process involves processing CA, US, and international orders within 3-5 business days.
Can I change my shipping address after my order has been shipped?
Can I change my shipping address after my order has been shipped?
Unfortunately, once your order has been shipped, we are unable to change the shipping address. We advise you to double-check the accuracy of your shipping address before finalizing your order to avoid any issues with delivery. If you encounter any problems with your shipping address, please reach out to our customer support team at help@wearmello.com as soon as possible, and we'll do our best to assist you further.
Do you ship to PO Boxes or APO/FPO addresses?
Do you ship to PO Boxes or APO/FPO addresses?
No, currently, we do not ship to PO Boxes and APO/FPO addresses.
Can I order Mello products from outside the United States & Canada?
Can I order Mello products from outside the United States & Canada?
We're excited to share that we ship Mello to selected countries outside the US and CA.
Here's the current list of eligible countries:
Canada, United States, United Kingdom, Germany, Australia, France, Italy, Ireland, Portugal, United Arab Emirates, Switzerland, Denmark, Spain, Finland, New Zealand, Japan, South Korea, Netherlands, Norway, Saudi Arabia, Sweden, Singapore, Belgium, Israel, Austria, Poland, Slovenia, Estonia, Taiwan, Hong Kong, Iceland.
Additional shipping costs may apply depending on the international country.
My tracking information says my package was delivered but I haven't received it.
My tracking information says my package was delivered but I haven't received it.
If your tracking information indicates that your package has been delivered but you haven't received it, don't worry! Sometimes, carriers mark packages as delivered a little early. Here's what you can do:
- Double-check the delivery address to ensure it was correct.
- Look around your property, as carriers sometimes leave packages in inconspicuous spots.
- Check with neighbors, household members or your Property Manager in case they accepted the delivery on your behalf.
- Contact the carrier directly to inquire about the delivery status
If you still can't locate your package, reach out to our customer support team at help@wearmello.com, and we'll assist you further in resolving the issue.
Frequently asked questions
Refunds & Returns
Can I exchange my order for a different color?
Can I exchange my order for a different color?
Yes! If you'd like to exchange your Mello clip for a different color, just contact us within 30 days of receiving your order. As long as the clip is in good condition, we’ll help you process the exchange. Please note: you’ll be responsible for the cost of return shipping, and exchanges are subject to available inventory.
Do you offer international returns or exchanges for damaged or incorrect items?
Do you offer international returns or exchanges for damaged or incorrect items?
While we do not offer returns or exchanges for international orders due to the high costs associated with shipping back to us, please contact help@wearmello.com so that we can investigate carrier damage, or any mistakes in Mello shipping if we discover them.
Do you provide return shipping labels, or is return shipping at my own expense?
Do you provide return shipping labels, or is return shipping at my own expense?
While we're thrilled to offer free shipping on orders over $60US to get Mello products into your hands, we currently don't cover return shipping costs.
How do I return an item for a refund?
How do I return an item for a refund?
You have a 30-day window to try Mello, and if you're not completely satisfied, we'll refund your purchase. Simply send us an email at help@wearmello.com.
To start a refund request, visit the Returns Portal.
- Enter Your Order Details: Input your order number and zip code to access your order.
- Select Items to Return: Choose the items you wish to return and specify the reason for the return.
- Confirm if the product is still sealed and unopened.
- Choose a Resolution: Select whether you'd like a refund, or store credit.
- Confirm and Generate Label: Confirm your return request and a prepaid shipping label will be provided if applicable.
- Ship the Items Back: Package the items securely, attach the return label, and drop it off at the designated shipping carrier.
Once we receive the return, we’ll process your request promptly. If you have any questions or need further assistance, please reach out to help@wearmello.com.
How long does it take to get my refund?
How long does it take to get my refund?
Once we receive and inspect your returned item, we’ll issue your refund (minus return shipping cost) within 3–5 business days back to your original payment method.
Frequently asked questions
30-Day Satisfaction Guarantee
What does the 30-day satisfaction guarantee include?
What does the 30-day satisfaction guarantee include?
If you’re not satisfied with your Mello clip for any reason, you can request a full refund or replacement within 30 days of delivery—no questions asked.
Does the 30-day satisfaction guarantee offer a full refund?
Does the 30-day satisfaction guarantee offer a full refund?
Almost! If you’re not satisfied with your Mello clip for any reason within 30 days of delivery, you can request a return. We’ll deduct the cost of the return shipping label from your refund and refund the remaining balance. No restocking fees, no hidden charges.
What if I’ve already used the clip? Can I still return it under the 30-day guarantee?
What if I’ve already used the clip? Can I still return it under the 30-day guarantee?
Yes! Our satisfaction guarantee is here to give you peace of mind. If you've tried the clip and it’s not right for you, just reach out within 30 days of delivery and we’ll help you with a return. The product doesn’t need to be unused—it just needs to be in perfect condition.
I’m not sure if Mello will work for my hair type. Am I still covered?
I’m not sure if Mello will work for my hair type. Am I still covered?
Absolutely. If your Mello clip doesn’t work for your hair or meet your expectations, you can return it within 30 days. No hassle, no pressure.
Do I need the original packaging to return under the 30-day guarantee?
Do I need the original packaging to return under the 30-day guarantee?
We encourage keeping the original packaging if possible, but it’s not required for a return. Just make sure the clip is clean and safely packaged to avoid damage during return shipping.
Frequently asked questions
Lifetime Warranty
What does the lifetime warranty cover?
What does the lifetime warranty cover?
Our 5-pack bundle comes with a lifetime warranty that covers any defects in materials or craftsmanship for the life of the product.
How do I claim the lifetime warranty?
How do I claim the lifetime warranty?
Reach out to us at info@wearmello.com with photos of the issue and your order number. If the defect is covered, we’ll send you a replacement clip—completely free.
Does the lifetime warranty cover wear and tear or misuse?
Does the lifetime warranty cover wear and tear or misuse?
No, the warranty does not cover damage from accidents, misuse, or general wear and tear over time. It strictly covers issues caused by manufacturing defects.
How do I get the lifetime warranty?
How do I get the lifetime warranty?
Our lifetime warranty is exclusively included with our 5-pack bundle. If you purchase a 5-pack, you're automatically covered for life against any defects in materials or craftsmanship. For all other purchases, you’ll still be protected by our 30-day satisfaction guarantee, which allows you to request a refund or replacement within 30 days of delivery.
Frequently asked questions
Out-of-stock
Why is my favorite product out of stock?
Why is my favorite product out of stock?
We’ve been selling out faster than expected, and we’re working hard to restock as soon as possible! If your go-to is out of stock, sign up for our “Notify Me When Available” feature on the product listing to receive an alert when the product is back in stock!
When will it be back?
When will it be back?
Restock timing can vary, but we’re doing everything we can to get it back ASAP. To be the first to know when it’s available, sign up for our “Notify Me When Available” feature on the product listing to receive an alert when the product is back in stock!
Can I pre-order or reserve an out-of-stock clip?
Can I pre-order or reserve an out-of-stock clip?
We don’t offer pre-orders at the moment, but signing up for restock alerts is the best way to get notified once it's back!
Are all colors coming back, or are some being discontinued?
Are all colors coming back, or are some being discontinued?
Most of our colors are restocked regularly, however our seasonal & limited-edition colors may never get restocked again! If anything is being discontinued, we’ll make sure to announce it on our website and social media.
How can I stay updated on restocks?
How can I stay updated on restocks?
If the product you want is out of stock, the “Notify Me When Available” button will replace the “Add to Cart” button. Simply enter your information, and you’ll receive an email when the product is back in stock.
the clip everyone’s switching to.
Because they didn’t know how bad the old ones were — until now.
