shipping & delivery
do you offer expedited shipping?
do you offer expedited shipping?
not at the moment — we offer standard shipping only on wearmello.com.
if you're in the U.S. and need it fast, you can shop Mello on Amazon with Prime for 1-2 day delivery on eligible items.
do you offer free shipping?
do you offer free shipping?
yes — free shipping on all orders over $70 USD, across every region we ship to.
please note this is subject to change during promotional periods.
how much does standard shipping cost?
how much does standard shipping cost?
$7.95 flat rate, no matter where you are. get free shipping on all orders over $70 USD, across every region we ship to.
please note this is subject to change during promotional periods.
my order was marked as delivered but i haven't received it.
my order was marked as delivered but i haven't received it.
we know how frustrating this is. we'd recommend:
- checking around your porch, mailbox, and any side or back entrances
- asking neighbors or building staff if they signed for it
- looking for a notice from the carrier
delayed scans also happen more often than you'd think, so please give the carrier two business days after the delivered notification before getting in touch.
if it still hasn't arrived, email us at help@wearmello.com and we'll help from there. just a heads up — lost or damaged items need to be reported within 30 days of delivery.
what is your current processing and shipping timeframe?
what is your current processing and shipping timeframe?
our current processing time is 3-4 business days, with delivery taking an additional 7-14 business days. timing depends on your location, local carrier, and demand — especially during launches and holiday periods.
where do you ship from?
where do you ship from?
all orders are packed in Seoul, South Korea and shipped from Incheon Airport.
where do you ship to?
where do you ship to?
Here's the current list of eligible countries:
Canada, United States, United Kingdom, Germany, Australia, France, Italy, Ireland, Portugal, United Arab Emirates, Switzerland, Denmark, Spain, Finland, New Zealand, Japan, South Korea, Netherlands, Norway, Saudi Arabia, Sweden, Singapore, Belgium, Israel, Austria, Poland, Slovenia, Estonia, Iceland.
Additional shipping costs may apply depending on the international country.
where is my order?
where is my order?
you can track your order here. if you need any additional help, feel free to email us at help@wearmello.com.
my package was stolen. what should i do?
my package was stolen. what should i do?
we're so sorry to hear this. unfortunately, we aren't able to file claims on stolen packages — we'd recommend filing a report with your local authorities and reaching out to the carrier directly. if there's anything we can do to help on our end, just let us know at help@wearmello.com.
order information
can i edit my order after it has already been placed?
can i edit my order after it has already been placed?
we want your order to reach you as fast as possible, so we start processing right away. this means we usually can't make changes like address updates, item swaps, or cancellations once an order is placed.
that said — if you need to make a change, please email us at help@wearmello.com right away. the sooner we hear from you, the better our chances of catching it before it ships out. and if it's already on its way, no stress — you can return it within 30 days.
i am missing an item from my order.
i am missing an item from my order.
we're so sorry about that. please email us at help@wearmello.com within 48 hours of receiving your order, along with a photo of everything you received and the packaging it came in. we'll get it sorted for you as quickly as we can.
returns
can i return or exchange an item that i received as a gift?
can i return or exchange an item that i received as a gift?
of course — just visit our returns portal here or email help@wearmello.com with the order details and we'll walk you through the return process.
what is your return policy?
what is your return policy?
we accept returns and exchanges within 30 days of delivery for items that are unused and in their original packaging. for hygiene and safety reasons, we aren't able to accept returns of opened or used hair accessories unless the item is defective or arrived damaged.
you'll be refunded the full amount of the returned items, minus the cost of the return label. please note that original shipping charges are non-refundable, as these are paid directly to the carrier.
we're only able to accept returns on orders placed through wearmello.com. for orders purchased through Sephora, Nordstrom, Ulta, Amazon, TikTok Shop, or other partners, please contact the original place of purchase.
orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. Mello reserves the right to deny service or cancel orders we believe are intended to exploit our systems or policies.
how do i initiate a return or exchange?
how do i initiate a return or exchange?
we're sorry to hear your Mello didn't work out. to start a return or exchange, visit our returns portal here. if you run into any trouble, just email us at help@wearmello.com with your order number and we'll take care of it.
when will i receive my refund for my recently returned item(s)?
when will i receive my refund for my recently returned item(s)?
refunds are issued once your return has been received and processed by our team, which typically takes 2-3 business days for review. once approved, your refund will be processed to your original payment method. please allow 3-10 business days for the refund to appear, depending on your banking institution.
promotions
can i apply a promo code to any product on the website?
can i apply a promo code to any product on the website?
it depends on the item — some codes are site-wide and others are limited to specific products. feel free to test the code at checkout, or reach out to us at help@wearmello.com if you'd like us to verify.
can i price match a promotion from a mello retailer partner?
can i price match a promotion from a mello retailer partner?
unfortunately, we aren't able to match promotional offers from any of our online marketplace partners, including Nordstrom, Ulta, TikTok Shop, and Amazon.
can i receive a price match on a recent promotion that i missed?
can i receive a price match on a recent promotion that i missed?
we're not able to offer price matches on recent promotions, but we'd love to have you take advantage of the next one — keep an eye on your inbox and our socials.
i received a promo code. may i apply it to an order that i've already placed?
i received a promo code. may i apply it to an order that i've already placed?
we aren't able to retroactively apply promo codes, but feel free to save it for your next order.
can i mix and match sizes with the bundle builder?
can i mix and match sizes with the bundle builder?
the bundle builder allows for custom color selection within a single size. to combine sizes, you'll just need to add a second pack in the size you'd like.
how do i get the free gifts?
how do i get the free gifts?
with any 9-pack or 12-pack purchase, you'll receive both a limited travel bag and a limited keychain pack — added automatically at checkout.
product questions
are mello products safe for sensitive scalps?
are mello products safe for sensitive scalps?
yes. the Cloud Clip is designed to distribute pressure evenly across the jaw, and the teeth are rounded and polished to prevent snagging or pulling. most of our customers wear it all day without any pressure points or headaches.
what are your materials sourced from?
what are your materials sourced from?
all of our materials are sourced and manufactured in South Korea by partners who work with some of the country's most well-known industrial design and beauty houses.
are mello clips latex free?
are mello clips latex free?
yes — all Mello clips are 100% latex free.
are mello clips non-toxic?
are mello clips non-toxic?
yes — all Mello clips are BPA & lead free.
what sizes does the cloud clip come in?
what sizes does the cloud clip come in?
mini, medium, and large — with a 4.75" jumbo coming soon. mini fits fine or short hair, medium fits most hair types, and large is built for thick, long, or heavy hair.
will the cloud clip hold thick hair?
will the cloud clip hold thick hair?
yes. the classic Cloud Clip is designed for thick, long, or heavy hair. for anyone with extra long hair, we have a 4.75" jumbo size coming soon.
will the cloud clip hold fine or thin hair?
will the cloud clip hold fine or thin hair?
yes. the mini is designed to grip fine hair without slipping, and the soft-tooth design helps keep it securely in place.
does the cloud clip cause headaches?
does the cloud clip cause headaches?
it's designed not to. the clip distributes pressure evenly across the jaw and uses a lighter-weight resin than traditional claw clips, so most customers wear it all day comfortably.
will it damage or break my hair?
will it damage or break my hair?
no. the teeth are rounded and polished to prevent snagging, pulling, or breakage — safe for daily wear, wet hair, and all hair textures.
can i wear the cloud clip in the shower?
can i wear the cloud clip in the shower?
yes — the clip is water-safe and won't degrade with moisture exposure. the internal spring is stainless steel and rust-proof.
can i sleep in my cloud clip?
can i sleep in my cloud clip?
many of our customers do!
how do i clean my clip?
how do i clean my clip?
rinse with lukewarm water and mild soap, then pat dry with a soft cloth. please avoid harsh chemicals, alcohol, or high heat, as these can degrade the finish over time.
how do the charm clips work?
how do the charm clips work?
the Charm Clip is our core claw clip with a built-in attachment point for interchangeable charms. charms snap on and off securely, so you can swap them as often as you'd like.
can i buy charms on their own?
can i buy charms on their own?
yes — charms are sold individually and in themed packs (Morning, Sweet, Daily, with new packs coming soon). you can shop charms here.
will the charms fall off during the day?
will the charms fall off during the day?
no. charms use a secure snap-fit system designed to stay in place through everyday wear, including workouts and commutes.
what's the difference between the cloud clip and the charm clip?
what's the difference between the cloud clip and the charm clip?
the Cloud Clip is our core everyday claw clip — soft hold, no-snag teeth. the Charm Clip is the Cloud Clip with an attachment point for interchangeable charms. same grip, same comfort, just dressed up.
payment information
what forms of payment do you accept?
what forms of payment do you accept?
we accept Visa, Mastercard, American Express, and Discover. we also accept Shop Pay, Apple Pay, and Google Pay on supported devices. Afterpay is available on qualifying orders.
what can i do if my payment is declined?
what can i do if my payment is declined?
we're sorry you're running into trouble with checkout. a few things to try first: double-check that your card's billing details — security code, billing address, and zip or postal code — match what you entered at checkout. if it's still not going through, just email us at help@wearmello.com and we'll help from there.
partnerships & wholesale
i am a content creator and would love to partner with mello. who do i contact?
i am a content creator and would love to partner with mello. who do i contact?
thanks so much for your interest in working with Mello. please reach out at info@wearmello.com with your portfolio and socials, and we'll take it from there.
i am looking to become a mello wholesale partner. who do i contact?
i am looking to become a mello wholesale partner. who do i contact?
thank you for your interest in carrying Mello. please reach out at info@wearmello.com with details about your inquiry.
about mello
what is mello?
what is mello?
Mello is a Korean-engineered hair wellness brand redesigning everything your hair touches — clips, brushes, shampoo, conditioner, and the full daily routine.
founded by Brandon and Toni in 2025, we're building every product with the comfort, science, and intention we felt the category had stopped paying attention to.
what makes mello different?
what makes mello different?
Korean engineering — every product is designed and manufactured in partnership with Korea's leading beauty and industrial design houses.
Comfort-first design — we obsess over details most brands don't even see, like hinge tension, prong geometry, and scalp pH.
The whole routine — we're not launching one hero product and calling it a line. we're rebuilding every object your hair touches, one category at a time.
where are mello products made?
where are mello products made?
designed and manufactured in South Korea. packed in Seoul, shipped from Incheon.
how can i contact mello?
how can i contact mello?
you can reach us at help@wearmello.com, or DM us on Instagram and TikTok @mymelloclip.
the clip everyone's switching to.
Because they didn't know how bad the old ones were — until now.