Shipping policy

Last updated: June 15, 2026

Thank you for shopping with MELLO. This Shipping Policy explains how and when we process and ship orders placed at wearmello.com, our delivery estimates, and how we handle customs, tracking, and delivery issues. By placing an order, you agree to the terms below, together with our Terms of Service and Returns & Refund Policy.

We ship worldwide from our fulfillment centers in South Korea.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays. Most orders are processed and handed to the carrier within 2–3 business days of being placed. Orders placed after our daily cut-off, on weekends, or on holidays begin processing on the next business day.

During new launches, restocks, promotions, and peak periods, processing may take longer. We'll do our best to keep you informed if your order is delayed.

Once your order ships, you'll receive a confirmation email with tracking information. Please note that processing time is separate from delivery time.

Shipping Rates & Free Shipping

Shipping costs are calculated at checkout based on your destination and the items in your order, and will be shown before you pay.

Free standard shipping is available on orders over $70 USD, before taxes and after any discounts are applied. Free-shipping eligibility is based on your order subtotal at checkout.

Delivery Estimates

Estimated delivery times after processing:

  • United States: approximately 7-14 business days
  • Canada: approximately 7-14 business days
  • Australia: approximately 7-14 business days
  • International: approximately 7-14 business days

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather, or other events outside our control. Delivery timelines may be longer for remote areas and during peak periods.

Order Tracking

When your order ships, we'll email you a tracking number and link. It may take 24–48 hours for tracking to update after you receive it. If your tracking hasn't updated after several business days, contact us at help@wearmello.com and we'll look into it.

Shipping Address & Order Changes

Please make sure your shipping address is complete and correct at checkout — we are not responsible for orders sent to an address entered incorrectly. If you need to change your address, contact us at help@wearmello.com as soon as possible. We'll do our best to help, but once a shipping label has been created or your order has entered fulfillment, we will no longer be able to make changes or cancel it.

If a package is returned to us because of an incorrect or incomplete address, an unclaimed delivery, or a refused shipment, we'll contact you to arrange reshipment. Additional shipping charges may apply.

International Orders — Customs, Duties & Taxes

For international orders, import duties, taxes, and customs fees are not included in the product price or shipping cost at checkout unless expressly stated. These charges are determined by your local customs authority and are your responsibility as the recipient.

We are not able to predict or control these charges, and we cannot mark orders as "gifts" or declare values below the amount paid. If you refuse a shipment due to customs charges, any duties, taxes, return shipping, or carrier fees incurred may be deducted from your refund. Please check with your local customs office before ordering if you're unsure about potential charges.

Title and Risk of Loss

Once we transfer your order to the carrier, title and risk of loss pass to you. This means that, as between you and MELLO, the order becomes your responsibility once it has been handed to the carrier, subject to the delivery-issue process below and applicable law.

Lost, Stolen, or Damaged Packages

We want you to receive your order in perfect condition.

  • Damaged in transit: If your order arrives damaged, please contact us at help@wearmello.com within 7 business days of delivery with your order number and photos of the item and packaging so we can make it right.
  • Lost or stolen: If tracking shows your order was delivered but you can't locate it, please first check with members of your household and neighbors and review the delivery location noted by the carrier. If you still can't find it, contact us at help@wearmello.com and we'll help you open a claim with the carrier. We are not responsible for packages that are lost or stolen after the carrier confirms delivery, but we'll do our best to assist.

Shipping Restrictions

We currently ship to most countries worldwide. However, we may be unable to ship to certain regions due to carrier limitations, legal restrictions, or other operational reasons. If we're unable to fulfill your order to your destination, we'll contact you and issue a refund.

Questions

If you have any questions about your order or our shipping practices, please contact us at help@wearmello.com.